SIR30216 – Certificate III in Retail

Within 12 months

Regular Training

Modern businesses are not just about boring paper jobs!

Use this qualification to gain knowledge about the retail industry, and then take your skills off the page and put them towards an exciting career!


The SIR30216 – Certificate III in Retail is delivered within 12 months. Students can choose one of the following delivery options:
• Classroom environment: Weekly classroom sessions at our delivery locations (conditional on minim numbers).
• Flexible delivery: Self-paced learning with one-on-one contact with a trainer.



To achieve a SIR30216 – Certificate III in Retail, 13 units must be completed including 8 core and 5 elective units.

Core Units:

SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety

Elective Units:


SIRRINV001 Receive and handle retail stock
SIRRRTF001 Balance and secure point of sale terminal
SIRRMER001 Produce visual merchandising displays
CHCDIV001 Work with diverse people
BSBPRO301 Recommend products and services

Payment Options

Deposit of $475 upon enrolment and payment of balance due twelve (12) weeks later.


Retail Supervisor

Sales Assistant

Customer Service Representative

Shop Assistant

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