SIT20316 – Certificate II in Hospitality

12 months


12 Service Periods

On-campus/ online

Hospitality is the art and science of making people feel welcome and comfortable. Every country in the world has a hospitality industry and it is a career path where the skills that you learn and a great smile can introduce you to new countries, cultures and people.

The SIT20316 – Certificate II in Hospitality provides you with the basic practical skills and knowledge to get you started with confidence. Learning about customer service, food and beverage, gaming and accommodation can all help you on your way.

There are so many opportunities within this industry!


The SIT20316 – Certificate II in Hospitality is delivered over 12 months. Training and assessment will be delivered in weekly classroom sessions at the school.

Students will also be required to complete 12 hospitality service periods.


Flexible payment options are available. You may be eligible for Vocational Education and Training in Schools (VETiS) funding. Click here for more information.


To achieve a SIT20316 – Certificate II in Hospitality 12 units must be completed including 6 core units and 6 elective units. This qualification also requires students to complete 12 hospitality service periods.

Core Units
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively^
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
Elective Units
BSBCMM201  Communicate in the workplace
SITXFSA001 Use hygienic practices for food safety
SITHFAB001 Clean and tidy bar areas *
SITHFAB002 Provide responsible service of alcohol
SITHFAB004 Prepare and serve non-alcoholic beverages *#
SITHFAB005 Prepare and serve espresso coffee *

* Prerequisite unit is SITXFSA001 Use hygienic practices in food safety

^students are required to complete 12 service periods

#students are required to complete 3 service periods


Bar Attendant

Front Office Attendant

Cafe Attendant

Food and Beverage Attendant

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